Ombudsman Victoria Pearman issues 2013 annual report

Victoria Pearman, Ombudsman for Bermuda, issued an Annual Report for the 2013 calendar year.

Ms. Pearman states:  “This Annual Report covers the work of the Office prior to my appointment in March 2014. I am appreciative of the work done by my predecessor Ms. Arlene Brock and the members of my new team. They have assisted me in completing this Report in fulfillment of my statutory duty to report on the work of this Office for the last calendar year.

Ms. Pearman notes:  The Report includes comments by my predecessor who finished her term as Bermuda’s first Ombudsman at the end of January, 2014, after eight years in office.

Ms. Pearman adds:  As we move forward we will be reviewing our procedures with a focus on improving our turn-around time and attending to our outstanding complaints.  The Office will build on the work done thus far to improve accessibility and awareness of what we do.  We want all to know that this Office is an independent office of last resort that provides free, unbiased redress against maladministration within our jurisdiction.  We want to know how we can better assist.

The Report will be made available on 30th June, 2014 at www.ombudsman.bm