Does your fitness club really care about you?

Gyms are now booming in Bermuda, from CrossFit boxes and corporate gyms to large fitness centres and private personal training studios.

It’s great for the exercise enthusiast who now has more choice than ever.

Every health club typically attracts a certain clientele, whether you’re a busy mum, hardcore endorphin junkie or a complete beginner, there is a gym that suits you.

I’ve been working in gyms for over a decade and one of the most important factors lacking in the fitness industry is the customer care offered by some clubs.

Throughout my career, I’ve heard from many health club members that they simply feel their club doesn’t really care about them or their progress.

This is a real shame considering that we join these clubs in order to be fitter, healthier and happier.

We don’t want to feel neglected, ignored and just another number. So how can you recognise if your club really does care about you?

Here are ten key points to help you realise if you’re spending your hard earned cash at the right establishment.

• You walk past the front desk without a greeting or “hello”.
• If you’re not in the front row of a group class you feel ignored.
• Your workout experience is inconsistent.
• You feel the club overpromised when you signed up.
• The instructors have under delivered.
• You rarely get asked if you’re achieving your fitness goals.
• You didn’t receive an induction on how to use the equipment.
• You haven’t beendesigned an exercise programme.
• You feel uncomfortable asking the staff for help or guidance.
• The only communication you receive from the club is negative rather than motivating and informative.