February 24, 2014 at 6:46 p.m.
WOW is pleased to be the first provider to offer the public Local and Long Distance calling, High Speed Internet, TV and HDTV - all at one stop! Customers are now able to enjoy these services under one bill at attractive bundled and stand alone prices, while receiving the extraordinary Customer Care level that WOW has become known for.
President and CEO, Stanley G. Wright said, "It is with great pleasure and excitement that WOW can be the first to announce the introduction of a suite of telecommunication services including, Voice for local and long distance calling, high speed Internet, television and High Definition programming at economical pricing with one bill, one stop, and one great customer care contact! We are proud to also announce the introduction of our Customer Account Portal giving customers online access to their account information, view and pay monthly invoices, change programming packages, in addition to refreshing their set-top-box from the comfort of their home!”
To create a more convenient, simple and economical alternative for the customer, WOW is now offering Lifestyle packages - Lifestyle Seniors, Lifestyle Casual and Lifestyle Family – One Package, One Stop, One Customer Care Level (Excellent), One Bill! Lifestyle Seniors, priced at $184.99 per month, offers customers: (1) 4MBs Internet and local loop speeds; (2) 4,000 Local Minutes per month; (3) 4,000 Long Distance minutes per month (UK, US Canada); (4) The Classic Pak television package with all your popular channels; and (5) Complimentary HDTV.
Lifestyle Casual, priced at $214.99 per month, offers customers: (1) 8MBs Internet and local loop speeds; (2) 4,000 Local Minutes per month; (3) 4,000 Long Distance minutes per month (UK, US Canada); (4) The Classic Pak television package with all your popular channels; and (5) Complimentary HDTV
Lifestyle Family, priced at $233.99 per month, offers customers: (1) 10MBs Internet and local loop speeds; (2) 4,000 Local Minutes per month; (3) 4,000 Long Distance minutes per month (UK, US Canada); (4) The Classic Pak television package, with all your popular channels; and (5) Complimentary HDTV.
All bundled packages also include: (1) 3Gbs of storage; (2) Up to 5 Email Addresses; (3) 1 Local Phone Number; (4) 1 US, CDA or UK Phone Number; (5) Voice Mail to Email Feature; (6) Call Display; (7) Storage of up to 10 Voice Mail Messages; and (8) 1 HD PVR Set Top Box. Additional Lifestyle Packages of 15MBs and 25MBs are available. Customers, in addition to the bundles, can obtain these services as stand-alone products. WOW is also proud to announce the launch of its new Customer Account Portal. The Customer Account Portal provides customers with online access to view their account information, monthly invoice and make payments. In addition, customers will now have the ability to change their subscription package to add premium channels in addition to refresh their set-top-box without having to call the Customer Care Centre.
This past year, WOW has brought its customers the convenience of an online TV Guide, expanded programming to include the introduction of complimentary HD programming and are now offering these great bundled packages at affordable prices – all while maintaining our extraordinary customer care!
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