British Airways redesigns website

WEDNESDAY, APRIL 25: Visitors to British Airways’ website will now get an exciting new view of the airline’s homepage.

The ba.com homepage has been comprehensively redesigned to make it easier to use and navigate, as well as making it more inviting and accessible to customers.

Striking imagery has been added throughout the page with clearer information on products, services and offers.

Andy Newman, British Airways’ ba.com manager, said: “First impressions count, which is why we’ve devoted so much time in making sure that our award-winning website is even better at engaging our customers, from the first click.

“Ease of use is a key principle we bring to all our digital channels, so we’ve developed a new easier way of navigating around ba.com, with a clearer Manage My Booking area and a better use of evocative destination images to help inspire customers and make the most of their trip.

“British Airways is always striving to improve the customer experience and we want this excellence to begin with ba.com. We’ve started with the homepage and will continue to unveil the new look across ba.com as part of our continued investment in customer-focused digital channels.”

The last time major design changes were made to ba.com was in 2005. Over the past year, ba.com has been rolling out a series of continued improvements.

This includes new ways of presenting flights, to show the ticket costs across multiple cabins with information on what service, baggage allowance and dining options customers can enjoy.

Design agency HUGE worked closely with ba.com to work on the design prototype of the new homepage through to the final agreed design, which was then built by the airline’s in-house team.

ba.com has also recently developed new ways to inspire customers to choose their flights, through Tripseeker, and the Holiday Deal Finder.

A lowest fares feature also enables customers to choose when to fly to destinations around the world, by searching for the lowest available fares.

The value calculator, introduced in June 2009, provides customers with the information to compare the value of British Airways flights with the cost of no-frills airlines, to judge for themselves the benefit of flying with British Airways.

Other technological investments by British Airways for its customers have been to provide mobiles apps and mobile boarding passes across all major mobile phone platforms, for iPhone, Blackberry, Android and Windows Phones.

Over 1.7m mobile boarding passes have been downloaded since they were introduced in July 2010.

ba.com offers over 600 destinations for sale, with flights operated by British Airways across its global network and its partners, such as Iberia, Qantas and American Airlines.

And from last week, bmi flights in and out of London Heathrow were made available to book on ba.com, including routes to cities in Azerbaijan, Ireland, Kazakhstan and Sierra Leone as well as being available to book through flybmi.com.