Have a say on your rights

There is less than a month left to give your input on the rights consumers have with their telecommunication carriers. 

The Regulatory Authrority published an advertisement setting out Carrier Obligations to the consumer.

The RA has begun seeking public feedback on a new set of suggested Consumer Protection rules governing the relationship between telecommunications carriers and their customers.  

Solicit

A spokesperson for the RA said in a release: “The purpose of the consultation is to solicit comments on a proposed a set of standards for the provisioning of Electronic Communications services (specifically fixed telephone, mobile telephone, internet, long distance and pay television) to the Bermuda public. 

“This will be the first in a series of consultations on the issue of Consumer Rights, with the ultimate goal being able to publish a comprehensive Consumer Rights Code of Practice that provides a stable and clear basis for the manner in which Service Providers engage in consumer and marketing practices.”

Everyone is encouraged to participate and submit comments on the proposed decisions of the Contracts Consultation.  

Interested members of the public should go to the RA’s website and follow the Consultations and Responses link.  

Consultation

There, you will find the full version of the consultation where comments can be submitted via e-mail or regular mail to the address below.  We ask that all comments should be clearly marked “Responses to Consumer Rights Consultation 1”. 

Alternatively, for ease of reference, a survey can be filled out, answering the same questions that will be submitted to the RA.

The principal point of contact at the Regulatory Authority for interested persons during this consultation is Nakia Smith, the Consumer and Carrier Relations Officer.  She may be contacted by e-mail at [email protected].

Responses are due no later than close of business on Friday, 13 June, 2014.