The Fairmont Hamilton Princess, pictured, and Coco Reef were ranked as two of the world's best-reviewed hotels on Expedia. *Photo supplied
The Fairmont Hamilton Princess, pictured, and Coco Reef were ranked as two of the world's best-reviewed hotels on Expedia. *Photo supplied

TUESDAY, OCT. 9: Two Bermuda hotels made Expedia’s Insiders’ Select list for 2012. Both the Coco Reef Hotel and the Fairmont Hamilton Princess made the annual ranking of best-reviewed hotels as determined by Expedia.

The Insiders’ Select list largely reflects the feedback from more than 500,000 verified Expedia customer reviews received during 2011, combined with a value rating and the local market expertise of more than 650 Expedia employees in local markets worldwide. Insiders’ Select is an easy-to-browse list that helps travellers find the perfect hotel using the trusted insight of their fellow travellers.

The exclusive 2012 list designates only 650 hotels as Insiders’ Select, from among the more than 150,000 properties available on Expedia-branded sites worldwide. Insiders’ Select helps travellers make decisions by identifying the hotels in their destination that have been recognized by other travellers as delivering an excellent overall experience.

Leonard Czarnecki, general manager of the Fairmont Hamilton, said in a press release: “We at The Fairmont Hamilton Princess are consistently focused on delivering value in the form of superior customer service, ensuring our guests have an enjoyable travel experience.

“It is rewarding to see that commitment has been reflected in our placement on the Insiders’ Select list.

Joe Megibow, vice president and general manager of Expedia.com, said:  “Expedia customers reward value.

“Value reflects an everyday commitment to excellence on the part of the hotel. For these hotels, customer satisfaction is paramount. And when we publish the list, we reward those hotels by doing more than sending them a plaque. We lift them up and make them visible through every stage of the booking process. This has an impact: millions of travelers visit Expedia’s 30 global- travel sites every day because they are looking for value. So everyone wins.”

The Owner of Coco Reef, Bermuda, John Jefferis, said: “To be among the properties on the Expedia Insiders’ Select List is particularly rewarding because it’s based on positive feedback from guests. Providing consistent outstanding service and value to each and every guest has always been our main goal and it’s really great to be recognised for our efforts.

"Congratulations for Coco Reef receiving this award must be extended to our General Manager Dr. Ken Watson  for his commitment to excellence, professionalism  and outstanding leadership in providing exceptional guest service.

"Thanks also to all of the wonderful staff at Coco Reef for making our guests’ experiences so special and memorable that they take the time to comment. No matter how much gold and marble a hotel has in the lobby,  without a committed, friendly and professional, staff, guests will not return. Expedia is the largest single provider of business to Bermuda.” 


For more information on Insiders’ Select, visit http://www.expedia.com/insidersselect